Responsible Gaming

Responsible Gaming Guidelines and Player Support

Last Updated: 03.12.2025

At Canada Prize Line, we believe that playing the lottery should always be a fun and safe form of entertainment. Our platform provides tools and guidance to help you stay in control, enjoy your experience responsibly, and maintain a healthy balance.

We are committed to promoting responsible play and ensuring a secure environment for all users. While buying lottery tickets is enjoyable for most, we recognize that it can become problematic for a small number of players.

If you or someone you know may be experiencing gambling-related issues, confidential support is available. Please use the Canadian resources listed below without delay.

1. Tools for Responsible Play

To help you maintain control over your lottery activity, Canada Prize Line offers several features:

  • Spending and Ticket Limits: Set personal limits on how much you spend or the number of tickets purchased.
  • Activity Tracking: Monitor your playing habits to stay aware of your behavior.
  • Self-Exclusion Options: Take a break from playing if needed, with easy-to-use self-exclusion tools.

2. Recognizing Problem Gambling

Consider these questions for yourself or a loved one:

  • Are you spending more on lottery tickets than you can afford?
  • Do you try to win back lost money by purchasing more tickets (“chasing losses”)?
  • Have you lied to hide your lottery activity?
  • Does playing interfere with work, family, or social life?
  • Do you feel anxious, restless, or irritable when not playing?

If you answered “yes” to one or more of these, it is important to seek professional support.

3. Protecting Minors (Age Restrictions)

In Canada, it is illegal for anyone under 18 to purchase lottery tickets. We enforce strict age verification during registration and use an 18+ entry gate to ensure compliance.

Tips to protect minors:

  • Keep your account secure and log out when not in use
  • Use parental controls to restrict access to lottery and gaming websites

4. Canadian Support Resources

Free, confidential assistance is available nationwide:

  • National Problem Gambling Helpline
    Connects you to local resources in your province
    Call: 1‑888‑230‑3505
  • Responsible Gambling Council (RGC)
    A non-profit organization dedicated to research, education, and prevention of problem gambling
    Visit RGC Website
  • Provincial Help Lines
    Access specific support services for Quebec, Ontario, British Columbia, and other provinces